Shipping Policy

 

At GROTTO, every piece is carefully prepared before beginning its journey to you. From our studio to your doorstep, we aim to provide a reliable and seamless delivery experience.

We currently ship to the United States, United Kingdom, Canada, Australia, and selected countries across Europe.

If your location is not available at checkout, please contact us and we will be happy to assist.

 

Order Processing

Once your order is placed, our team carefully prepares your GROTTO piece for shipment.

• Standard orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• All available products are shipped as soon as possible unless otherwise stated.
• Pre-order items will display the estimated preparation time clearly on the product page.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that as orders enter processing shortly after confirmation, changes or cancellations may not always be possible. If you need assistance, please contact us as soon as possible.

 

Estimated Delivery Times

Delivery times may vary depending on destination, customs procedures, and local carrier conditions.

 

Please note that these are estimated delivery windows and may vary during peak seasons, holidays, or circumstances beyond our control.

 

Tracking Your Order

Once your order leaves our fulfillment center, you will receive a shipping confirmation email with tracking details.

Tracking updates may take several business days to appear after shipment as carrier systems synchronize.

If your tracking information has not updated after 5 business days, please contact our customer care team and we will be happy to assist.

 

Customs & Import Duties

International orders may be subject to customs procedures depending on the destination country.

Any applicable duties, taxes, or customs charges are determined by local regulations.

For specific information regarding your location, please contact your local customs authority.

 

Delivery Support

Your GROTTO piece represents a thoughtful investment, and we want it to arrive safely.

If your order experiences any delivery issues, please contact us at:

support@grotto-official.com

Our customer care team will assist you as quickly as possible.